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onward helps businesses automate their customer service


 how much can customer service be automated? onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. founders rémi cossart and pramod thammaiah describe this as automation40 — basically, a set of goals for businesses looking to bring more automation into the… read more






onward helps businesses automate their customer service


 how much can customer service be automated? onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. read more






microsoft begins outlook customer manager rollout for small businesses microsoft


outlook customer manager helps prevent users from dropping the ball when customer emails hit their inboxes.






3 ways to improve customer service via phone


whether you own your own business or are working for a large company, the chances are high that, at one point or another, you’ll have to talk to a customer or client on the phone. when a client or customer calls a business’s customer service line, it’s usually because something hasn’t gone the way they […]






retail labor woes hinder efforts to build customer-service mecca


brick-and-mortar retailers hoping to fend off amazon.com need to deploy the one weapon that could set them apart: top-notch customer service, provided by actual humans.






no place like mom-and-pop stores, say naperville, aurora shoppers on small busin


naperville resident jeanine cardot believes small businesses are the backbone of a community and the country as a whole. "i just love the mom-and-pop businesses. they have a different flavor than the chain stores, offering unique products, specialized service and more customer care," cardot said...






webinar (watch now): danske bank improves customer service with ai-infused it se


join this webinar discussion to learn how it as a service (itaas), infused with ai and advanced automation, can help you better run it. see how danske bank improved its customer service using this approach.






bb&t says customer service systems 'substantially recovered'


bb&t says its customer service system has "substantially recovered" after an outage which impacted thousands of customers.






consumers struggle to get answers from equifax after massive hack


after announcing millions of people were impacted by an unprecedented hack on its systems, equifax faced a customer service nightmare as panicked masses turned to a website and customer service line set up to answer whether their most sensitive information had leaked. equifax first learned of the...






oracle moves exadata into its cloud at customer program


database giant is calling its on-premises cloud service oracle cloud at customer, a rather unusual name for a cloud service.






did you know va has $55 mil effort to fix customer service for veterans?


trying to emerge from scandals that shook the agency to its core, the u.s. department of veterans affairs is attempting to overhaul what officials admit was sometimes pretty bad customer service. quietly since 2015, the u.s department of veterans affairs has built a national veterans experience...






amazon reportedly launching a delivery service for businesses


starting in los angeles, amazon will launch a delivery service for businesses that could one day rival fedex and ups, it was reported friday. the service, called “shipping with amazon,” will deliver goods sold by third-party vendors on the tech giant’s e-commerce platform. it’s expected to roll...






va has $55 million office to overhaul customer service for veterans


trying to emerge from scandals that shook the agency to its core, the u.s. department of veterans affairs is attempting to overhaul what officials admit was sometimes pretty bad customer service. quietly since 2015, the u.s department of veterans affairs has built a national veterans experience...






va has $55 million office to overhaul customer service for veterans


trying to emerge from scandals that shook the agency to its core, the u.s. department of veterans affairs is attempting to overhaul what officials admit was sometimes pretty bad customer service. quietly, since 2015, the u.s department of veterans affairs has built a national veterans experience...






slack’s messaging service sets sights on big businesses


slack technologies, a fast-growing startup trying to wean businesses off email by hooking employees on its more informal messaging service, is now hoping to snare the world's biggest companies as customers.






slack's messaging service sets sights on big businesses


slack technologies, a fast-growing startup trying to wean businesses off email by hooking employees on its more informal messaging service, is now hoping to snare the world's biggest companies as customers.






groupon lays off 130 customer-service employees


chicago-based groupon has laid off 130 customer-service employees, the company said thursday. the employees were remote workers, and the company did not say whether any of them were based in the chicago area. "while staff reductions are never easy, we believe that by centralizing these frontline...






amazon to hire 5,000 remote customer-service reps, part of drive to add 30,000 p


amazon.com’s creation of 5,000 part-time, work-from-home jobs in customer service over the next year is part of a wider campaign to hire more than 30,000 part-timers.






bb&t says customer service systems ‘substantially recovered’


winston-salem, n.c. (ap) — bb&t says its customer service system has “substantially recovered” after an outage which impacted thousands of customers. spokesman brian davis said in a statement on saturday that the bank was making significant progress to repair problems blamed on an equipment malfunction at a data center. he says the bank is reviewing […]






netflix to hire hundreds for new amsterdam customer hub


the hague, netherlands (ap) — streaming service netflix says it will hire 400 staff for its new amsterdam-based european customer service headquarters and plans to announce at least six new original european projects before the end of 2017. netflix said thursday that the first new series, “dogs of berlin,” will be written, produced and shot […]






cisco survey: privacy concerns delay sales for most businesses


do businesses have enough of an incentive to take consumer privacy concerns seriously? about 65 percent of businesses surveyed by cisco said customer privacy concerns led to sales delays.






4 simple ways to increase your customer base


so, you’ve been in business for some time now. do you know how to increase your customer base? when you started out, you’re probably not so bothered about having little or no customer. after all, it’s normal for new businesses. but now, you’re probably thinking why you can’t keep your business on a steady ride. […] the post 4 simple ways to increase your customer base appeared first on dumb little man.






oracle moves exadata analytics into its customer cloudoracle moves exadata analy


database giant is calling its user-facing cloud the oracle cloud at customer, a rather unusual name for a cloud service.






united, chipotle, wells fargo fiascos : the dying art of customer service


your favorite shopkeeper or service provider probably knows almost every bit of shopping information about you. sadly, that doesn't mean they'll treat you right.






uber central lets businesses hail a car for you


uber wants businesses to do away with shuttle buses for customers, and has launched a new service aimed at making it easier for companies to hail cars on other people’s behalf. called uber central, the software lets users request cars even for people who don’t have accounts with the ride-hailing company.here’s how it works: company employees who have access to the uber central console input a customer’s name and phone number, along with their pickup and drop-off address. after that, they can request a ride from uber’s menu of services, or save the data as a draft for easier use later.the uber central dashboard, which is available worldwide, also lets employees track the status of rides. it’s built on top of uber for business, a version of the ride-hailing platform that has been built for






azure ad managed service identity helps coders protect credentialsazure ad manag


developers can now get access to azure cloud services without placing credential information into their code.






hillary clinton launches new political movement onward together


washington (dpa) – hillary clinton on monday launched a new movement, onward together, aimed at supporting groups which encourage people to get involved in politics and which oppose the trump administration. the announcement marked her return to the political arena following her election defea...






oracle moves exadata analytics into its customer cloud


database giant is calling its user-facing cloud the oracle cloud at customer, a rather unusual name for a cloud service.






police: irate customer fatally shoots aaa service technician


a 63-year-old florida man who became irate over the response time for service on his dead car battery is accused of fatally shooting a service technician from aaa.






a hard lesson for seattle startup outreach: when to turn away customers


the fast-growing company, which creates cloud-based software to automate salespeople’s responses, found that accepting any customer with a credit card was making it lose its focus.






‘nasty’ to have service dog in restaurant, customer says


an argument broke out after a woman complained about a service dog being allowed inside a delaware restaurant.






drive-through dispute came with a side of resentment for twin cities man


harry kelley, a 30-year customer service manager, is a stickler for good service. and he says he didn’t get it one day last month when he visited his st. louis park mcdonald’s.






slack’s messaging service sets sights on big businesses


san francisco (ap) — slack technologies, a fast-growing startup trying to wean businesses off email by hooking employees on its more informal messaging service, is now hoping to snare the world’s biggest companies as customers. on tuesday, the company unveiled a new feature intended to let workers in different departments communicate more easily with each […]






united moves to ease criticism with settlement, new policies


united airlines moved to staunch criticism — and any customer defections — by reaching a settlement thursday with a passenger dragged off one of its planes two weeks ago and issuing new policies designed to prevent similar customer-service failures.






4 things that successful small businesses do better than the rest


there are many factors that determine whether a small business will succeed, such as hard work, smart leadership, sufficient cash flow, talented employees, and of course: a dose of good luck certainly helps. however, there’s obviously more to the story, because plenty of small businesses have the above-noted ingredients, but many of them won’t succeed […]